Account management
This guide covers how to create an account, sign in, and manage your profile.
Your time off audio account lets you manage licenses, download installers, redeem marketplace purchases, and activate plugins. This guide covers how to create an account, sign in, and manage your profile.
Account creation
You can create an account in two ways:
1. Signing up directly
Go to the sign up page, enter your name, email, and password, and click Sign up. You'll receive a confirmation email—click the link to activate your account. Once confirmed, you can log in.
2. Making a purchase
If you complete a purchase without an account, one is created for you automatically. You'll receive an email to set your password and finish setup.
Passwords must be at least 6 characters and include uppercase, lowercase, numbers, and at least one symbol.
Account activation
Make sure to confirm your email address after creating an account. If you don't, you won't be able to log in.
After signing up or making a purchase for the first time, check your inbox for the confirmation email. Click the link to activate your account. If you don't see it, check your spam folder.
If the confirmation link is invalid or expired, contact us and we'll help you complete activation.
Login
Go to the login page and enter your email and password. After signing in, you'll be taken to the customer portal, where you can manage your plugins, redeem vouchers, and update your account information.
Update your password
While logged in, open the customer portal and go to the Account tab. Use the Update password section to change your password. You'll need your current password and a new one that meets the requirements above.
Forgotten password
If you've forgotten your password, go to the forgot password page, enter your email, and click Reset password. You'll receive an email with a link to set a new password. That link expires after a day.
If the reset link is invalid or expired, request a new one from the forgot-password page. Contact us if you believe there's an error.
Update your profile
From the Account tab in the portal, you can change your name, email, and newsletter preferences. If you change your email, you'll receive a confirmation link at the new address. Click it to complete the change.
Any other issues
If you run into problems with account creation, login, password reset, or if you believe your account was created in error, please contact us via the support form.