General

Do you offer free trials?

Yes! Head on over to the customer portal to get started. Once you have created an account, you can access the plugin installers. When you open the plugin for the first time, you can activate a trial license for 7 days. It is a fully functional version, so you can explore all the features and see how it can benefit you.

Do you offer refunds?

If the plugin you purchased is not doing it for you, you're entitled to a full refund within 14 days of your purchase.

Please get in touch via the support form to request a refund.

How many machines can I activate a license on?

You can activate any license on 3 machines with a single license. If you need to activate more than 3 machines, please purchase additional licenses.

If you need to transfer a license to another machine, please get in touch via the support form.

Plugin Hosting

Can I host my DAW's stock plugins in any of the time off audio plugins?

No. The stock plugins that are included in your DAW typically are not accessible to any other plugin host. This is not a limitation of the third party plugin host, but rather a limitation of the DAW itself.

Can I host AAX plugins in any of the time off audio plugins?

No. While our plugins come in the AAX format, they cannot host AAX plugins themselves. AAX is a proprietary format that is not compatible plugin hosts other than Avid's own (Pro Tools). This is a limitation set by Avid themselves, and not something that we can control as plugin developers.

Common Issues

The plugin can't scan for plugins on Windows (Plugin Finder Utility not found)

Our plugins rely on a small helper application called the Plugin Finder Utility to scan for third-party plugins. On Windows, older versions of our installers placed this helper inside the user profile of the account that ran the installer. If you installed the plugin from a different account than the one you use in your DAW (for example, an administrator account), the plugin won't be able to find it.

There are two ways to fix this:

• Download the latest installer from the customer portal and run it again. Recent installers place the helper in a machine-wide location that works for all user accounts.
• Alternatively, copy Plugin Finder Utility.exe from C:\Users\<installing account>\AppData\Roaming\time off audio\ to the same location in your own user profile: C:\Users\<your account>\AppData\Roaming\time off audio\.

Discounts

Do you offer discounts for students and academics?

Yes! Students and educators are eligible for a 20% discount. Please get in touch via the support form with a proof of enrollment or employment to request a discount.

Do you offer discounts for previous customers?

Yes! If you buy a plugin, you will get a discounted price on the other ones. Log into your customer portal to see your discounts.